Privacy Policy

How we handle Protected Health Information (PHI)

Padgett Medical Center uses PHI solely to support your treatment, coordinate care, process payments, and improve our healthcare operations. Examples include:

• Treatment: Sharing information with doctors, nurses, and other providers involved in your care.
• Payment: Using your PHI to bill and receive payment from you, your insurance company, or a third party.
• Healthcare Operations: Reviewing the quality of care, training staff, and performing internal audits.

We do not share your information for marketing purposes without your written consent. Your PHI is never sold or disclosed to unauthorized third parties.

All PHI is stored securely using encryption, access control, and regular audits to prevent unauthorized access or disclosure.

Your rights regarding your health information

As a patient at Padgett Medical Center, you have the right to:

• Access Your Records: Request a copy of your medical records in paper or electronic format.
• Request Corrections: Ask us to correct incomplete or inaccurate information.
• Request Restrictions: Limit what information we share for treatment, payment, or operations.
• Confidential Communications: Ask us to contact you in a specific way (for example, at home or at work).
• Accounting of Disclosures: Receive a list of times we've shared your PHI, excluding certain routine disclosures.
• File a Complaint: If you believe your rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services (HHS).

We will not retaliate against you for filing a complaint.

Information we collect online

When you contact us or request a consultation through this website, we collect the information you choose to provide, plus limited technical data:

• Your first and last name, phone number, and email address.
• The service you are interested in and the answers you give in our consultation form, which may include health-related details such as your goals or symptoms.
• Any message you send us.
• Consent records: to document your agreement to be contacted, we record the date and time you gave consent, the web page where you gave it, your IP address, and your browser type.
• Limited technical data (such as IP address and browser type) used to operate, secure, and improve our website.

We do not knowingly collect more than we need to respond to your request and provide care.

How we use your information

We use your information only to respond to your inquiry, schedule and provide care, send the appointment and service communications you have agreed to, and operate and improve our services. We do not sell your personal or health information, and we do not use it for third-party advertising.

How we share information

We share your information only with the service providers that help us operate and deliver care, such as our customer-relationship and communications platform (GoHighLevel), our scheduling tools, and our pharmacy partners, and only so they can perform those services for us under confidentiality obligations. We do not sell your personal or health information, and we do not share it with advertising networks, social media platforms, data brokers, or other third parties for their own marketing or purposes. We disclose information only when required by law or with your consent. Protected health information is handled in accordance with applicable privacy laws.

Text messaging (SMS)

When you provide your phone number and check the consent box on our forms, you agree to receive appointment, account, and marketing text messages and phone calls from Padgett Medical Center, including by automated means. Consent is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile opt-in information and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

Cookies & analytics

Our website may use cookies and basic analytics to understand how visitors use the site so we can improve it. We do not use these tools to share your name, contact details, consultation answers, or any health-related information with advertising networks or social media platforms. You can control cookies through your browser settings.

Your choices

You may opt out of marketing communications at any time. To request access to, correction of, or deletion of your information, contact us using the details below.

Contacting our Privacy Official

For questions about this privacy policy or to exercise your rights, please contact our Privacy Officer: